Technology Support for Primary and Secondary Schools

We’ve been supporting Schools with their IT for over 20 years.

We work with schools to achieve their technology goals, by providing an exceptional standard of technology support.

We are a prequalified supplier on the NSW ITC Services Scheme (SCM0020) and hold a NSW Department of Education vendor number.

Get in touch today!
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JTC Technology is a leading provider of Educational IT Support, and currently works with over 95 Schools across Sydney, Central Coast and Newcastle regions

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Our Services

  • Support for Schools and Colleges

  • BYOD Support

  • Network and Server Management

  • iPad Support and Management

  • Professional and Reliable Technicians

  • Support for eT4L Environment

Our Clients

High Schools

Enable your teachers to focus on teaching while we look after all the IT issues.

Our High School services can provide First Level, Second Level and Third Level support to cover all of your IT support needs.

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Primary Schools

iPads, Laptops, Interactive Panels – our technicians look after all this and more, allowing your staff to focus on what they are trained for.

Our Primary School services can provide First Level Primary School Support, Second Level and Third Level Support to cover all of your IT support needs.

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Software for school

We can provide and or support schools with a range of software applications including Jamf School, Jamf Pro and PDQ.

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Included with our services

Technician Training

Technicians starting with JTC complete a detailed training program, followed by quarterly training sessions to continue developing and equipping their technical skills to support your school.

Team Approach

Every JTC Technician is supported by our broader team, backed up by senior technicians and technical managers. Our team approach provides support along with progression and development opportunities for our technicians.

Asset Tracking

We offer a web-based Asset Management application that allows you to:

  • Manage your school’s assets
  • Track asset changes
  • Perform stock take actions by simply scanning barcodes into the application
  • Run in-depth reports

Service Delivery Standards

We have developed a stringent set of service delivery standards to help ensure our customers receive a consistent high standard of service from our team.

Our Technical Managers visit schools throughout the year to ensure service delivery standards are being met, and to meet with Technology Coordinators and Principals to discuss technology planning and services being provided

Managed WWCC

JTC Technology manages the Working with Children Check requirements for our technicians. For DoE schools, we have an automated system which provides the required information as per the NSW DoE WWCC procedures.

Technician Management

Our services include active management of our technicians.

Our managers are available to assist with any technical questions or technician concerns that may arise throughout the year.

In the unlikely event that a technician is not the right fit for your school, we can provide an alternate technician at no additional cost.

Support Application

JTC Technology offers a web support app which enables your staff to submit and track requests for assistance. Available to all schools through our client portal (excluding ad-hoc support).

Daily Reporting & Client Portal

Schools receive a service report following each day’s visit, listing start time, finish time, and tasks that have been worked on. This helps keep the school informed of progress and remaining tasks.

Access our portal to view the technicians at your site, the work completed and view technician schedules. The Client Portal with JTC Technology includes a range of applications available to education and business clients.

MyPL training

JTC Technicians complete all the relevant DoE mandatory training as listed in MyPL, including Child Protection, Code of Conduct, Cyber Security, Work Health and Safety, Data Breach Preparedness Managing & Responding to data breaches, amongst others.

Get in touch today!

Our passionate and driven team would love to assist your school and business with all your ICT support needs.

Client Testimonials

 “The JTC technology team are highly professional. Communication, service and advice have been exceptional. JTC have enabled us to meet the demands of our 21st century learners. Technology at our school has never been better!”

“JTC Technology has been our IT company for over five years and has helped us go from strength to strength in a technological and online sense.

They meet all our IT requirements efficiently and effectively whilst still maintaining a great customer service. It’s reassuring to deal with a company who you know has your company’s best interests at heart.

We appreciate the support we receive from JTC, and have no hesitation in recommending their services.”

“Mark and his team are efficient, highly skilled, and provide timely solutions that enable our school to operate smoothly and communicate effectively.”