Onsite IT Support for Schools

Serving Sydney, Central Coast and Newcastle, our onsite IT support ensures your school’s technology runs seamlessly. Whether you need regular visits or help with complex projects we have you covered:

Group of people sitting at a table using laptops

Services available:

TSO Cover & Assistance

When your Technology Support Officer (TSO) is unavailable, we provide temporary coverage to keep your school’s IT running smoothly, especially during busy times like NAPLAN.

Ad-hoc IT Support

Need urgent IT help? Our flexible ad-hoc services quickly address emergencies and critical issues.

Technology Infrastructure Plan (TIP)

We develop tailored Technology Infrastructure Plans, guiding your school’s tech investments for long-term growth.

Technical Reviews & Preventative Maintenance

Regular reviews and proactive maintenance ensure your systems stay optimized and secure, preventing costly downtime.

Custom Technology Solutions

We design unique IT solutions that align with your school’s specific needs.

First Level Support

Our first level ICT support technicians can provide part or full time on-site technical support for common day to day technological problems.

Examples of problems encountered by schools that our first level support staff can attend to include:

  • Relocating, installing and configuring computer hardware or software for end users

  • Troubleshooting computer related hardware or software issues

  • Supporting and training end users in using hardware and software systems

  • Helping staff and students with account, network/connectivity, printing and other general issues encountered day to day

At JTC Technology our first level support staff strive to promptly resolve issues logged by staff and to help students in a timely manner. We aim to provide a quick and efficient response to reactive (break/fix) issues and to also be proactive in completing maintenance and other tasks.

If there are any technical issues which our first level support staff members are unable to resolve, they can contact one of our more senior technicians for further advice or assistance.

A second level ICT support technician can provide your school with maintenance and management of networks and systems.

Second Level Support services include:

  • Server and network management and maintenance

  • End user assistance with more complex technical issues

  • Implementation of new technology and initiatives

  • Implementing IT projects in line with school priorities

Second Level Support

Second Level Support

A bar chart with three increasing bars and the smallest two are highlighted
A bar chart with three increasing bars and the smallest two are highlighted

Third Level Support

A bar chart with three increasing bars and all three are highlighted
A bar chart with three increasing bars and all three are highlighted

Our more senior staff are experts with technology, having years of experience providing IT support for education and can supply your school with valuable infrastructure improvements and advanced maintenance/management of networks and systems.

Third level support services include:

  • Advanced troubleshooting and technical support

  • Review of and improvements to existing systems

  • IT consultancy and IT team leadership

In conjunction with our first and second level support services, our third level services can help your school effectively integrate and utilise technology, allowing staff to focus on their main responsibilities without the need to get involved in supporting and managing the school’s technology.