IT Services for NSW Government Schools
Supporting Primary and Secondary Schools
Overview of our Services
Click on each heading to discover more
Contracted on-site IT support
Meeting your school’s IT needs with fortnightly through to daily support.
Choose a level of support that fits your schools’ needs and benefit from recurring support where your Technician will become familiar with your school’s technology and be part of your technology team.
First level support – for common, day-to-day technical tasks and issues
- Supporting staff and students with hardware & software applications and general issues such as login account, networking/connectivity and printing
- Stocktaking and asset management
- Setting up new equipment and reimaging devices
- Configuring and troubleshooting IT devices
- Organising e-waste disposal
Second level support – to plan, configure and maintain IT systems
- Installing, maintaining, and troubleshooting server and networking equipment
- End user assistance with more complex technical issues
- Planning and implementing IT projects, new technology and initiatives in line with school priorities
- Providing technical training and professional development to school staff
Third level support – for whole school technology planning, complex infrastructure changes and advanced maintenance & management of networks and systems
- Support for complex projects and technical changes
- Advanced troubleshooting, maintenance and management of networks and systems
- Identifying and implementing improvements to existing systems to meet best practice standards
- IT leadership, planning and consultancy
As-needed on-site IT support
Our as-needed services provide flexible support for schools with existing in-house support or schools that operate on a smaller scale without the need for a regular technician.
Differing from our contracted IT support which provides regular, recurring services, our As-Needed services are available and can be booked for single days through to multi-day blocks, being flexible for your needs such as:
- Everyday IT Support
- IT projects
- Covering technology support staff leave
- Assistance for special events such as NAPLAN, HSC or online exams
- Helping to address emergencies and critical issues
Leave Cover
Our technician Leave Cover service is available for First and Second Level roles and can provide essential cover when your regular technician is on leave.
First level support – for common, day-to-day technical tasks and issues Second level support – a higher level of expertise and experience, for everyday support as well as configuring and maintaining IT systemsTechnology snapshot review
Scope: Whole school technology
Audience: Business Managers, Principals, School Executive
Technology snapshots are a review of your school’s technology infrastructure that provide a big-picture understanding of your current ICT environment to help inform decision making and future planning.
These reviews are designed to provide Principals, Business Managers and School Executives with an understanding of the state of the school’s technology and provide an idea of how your ICT environment compares to other schools.
Technology audit
Scope: Specific nominated technical area/s
Audience: IT Managers, Technicians
Technology audits involve a detailed audit conducted by a Senior Technician, with a granular focus on one or more nominated technical areas.
In contrast to the broader overview provided by a technology snapshot review, technology audits take a deeper dive into one or more technical aspects such as server backups, server shares and permissions, server redundancy & failover protection, user account management, and network equipment configuration. Your school can nominate which aspects you would like the audit to focus on.
Technology audits identify recommendations for changes and improvements for your Technical team to address.
In addition to being available as a standalone service, schools engaged with JTC Technology for contracted on-site IT support also receive technology audits as part of our services.
Asset Management
Our knowledgeable Technicians can assist your school in asset management by creating thorough records and conducting stocktakes, saving valuable time for admin staff.
As an independent party, our team can provide reliable data and make impartial observations, allowing your school to have a clear picture of assets and their condition.
Our two asset management services are:
Technology asset recording
Our team can establish an IT asset management system for your school to use, recording all IT assets in every accessible school space. Using barcodes or QR codes, your assets will be easy to reference for future stocktakes.
Technology asset stocktaking
Using the schools existing asset management system, our team can complete a stocktake, sighting IT assets and noting any missing or damaged equipment.
School Technology Standards
Our School Technology Standards provide schools with standards for key IT equipment and systems, helping to ensure a consistent and high standard for purchases, installations and configurations. Technology standards can be adopted ‘as is’ or customised for the school’s specific environment.
| Standards Guide | Overview of content |
| IT Support service delivery standard | Our IT Support service delivery standard outlines a set of standards for how work will be conducted by Technicians at your school. This standard covers aspects such as completion timeframes for support requests, task prioritisation, procurement of IT equipment and documentation to ensure that technicians provide your school with best practice support. |
IT Policies
Policy templates for schools to adopt or incorporate elements into existing policies:
Student and staff device usage policies
- Criteria for students borrowing equipment, any loan fee or bond payable, eligibility for equity devices, and a school approval process for loans.
- Criteria for staff borrowing equipment, any consequences for damaged equipment, the number of devices able to be borrowed, if devices can remain at a staff members’ home, and a school approval process for loans.
Cyber security policy
- A policy with best practices for account permissions and administrative access, server configuration, data management and privacy and account security.
Additional policies available soon
Technical Staffing Recruitment Support
JTC Technology can support your recruitment process when hiring technical staff at your school.
Technical assessments of applicants
JTC Technology offers technical assessments that can be conducted for shortlisted applicants when hiring technology support staff for your school.
Our in-person technical assessments evaluate skills such as correctly identifying issues, researching solutions, attention to detail, ability to multitask, performance under pressure, ability to articulate actions taken as well as specific IT skills such as scripting and coding.
These assessments can be undertaken at our office or at your school.
Outsourced Technology Manager
Ideal for small-scale or smaller-budget schools who don’t have a dedicated IT manager but still need expertise and knowledge leading their IT team, a JTC Technology Outsourced Technology Manager can be a cost-effective solution.
Outsourced Technology Managers remove the burden from school executives to manage technical aspects which are typically outside of their skillset.
Working with one or more existing school employed technicians, Schools can receive help with big picture planning while having a technically focused manager being able to assess the technical capability of existing staff and provide them with leadership and mentoring.
As a part-time role at each school, your school can benefit from the Manager’s experience working across multiple sites.
This service provides regular on-site visits with availability to provide assistance remotely for questions or urgent matters that might arise.
Technology Infrastructure Plans
A Technology Infrastructure Plan is a multi-year plan that outlines a strategic roadmap for the future that aligns with your school’s technology goals.
Technology Infrastructure Plans typically cover a 4 year period and schools make informed decisions, stay on track to meet educational technology objectives, plan with a wholistic approach and budget for future needs.
In addition to being available as a standalone service, schools engaged with JTC Technology for contracted on-site IT support also receive Technology Infrastructure Plans as part of our services.
Educational Technology in the Classroom
Our TechGen Team supports and partners with teachers to introduce and expand STEM skills for students using educational technology.
Our TechGen incursions provide a new way to engage students in their learning with age-appropriate robotics, programming or podcasting and video production technology.
TechGen incursions can be stand-alone or part of a series. Students enjoy hands-on learning in incursions while teachers build confidence and capacity to incorporate educational technology as part of everyday teaching and learning.
Visit our dedicated web site at http://www.techgen.education
Launching second half of 2025
Product review resources for schools
Product reviews
- Access informative reviews of product features and suitability for use in schools.
Vendor introductions and interviews
- Access JTC Technology interviews with IT equipment vendors – be introduced to new vendors and hear directly from them about available or upcoming products that could be used in your school.
Case studies of products in schools
- Hearing case studies of how IT products are being used in other schools is a valuable opportunity for learning and knowledge sharing.
- Your school can gain access to interviews that JTC Technology hosts with NSW schools to discuss products that have worked successfully, products they have tried and any challenges that have faced.
Technician forum
Access a forum for school-based technicians in NSW schools to connect and share solutions for common issues.
Professional development
Training opportunities for school staff
- On-site training sessions – customised sessions focused on technical aspects of your choosing.
- Educational Technology demonstrations – on-site demonstration sessions for the educational technology kits our TechGen Team has available. Technicians with a passion for technology provide technical demonstrations and ideas for adapting the technology for different year groups, curriculum units and needs. The goal of these demonstrations is for teacher to walk away with greater confidence and capacity for integrating STEM technology in the classroom.
Training opportunities for school technical staff
- On-site training sessions – customised sessions focused on technical aspects of your choosing, such as Intune deployment, best practices for school WiFi and security access auditing.
- Technology-focused training and networking events – JTC Technology hosted events for school technicians to connect and be trained together in key technical areas.
Training opportunities for Technology Coordinators
- On-site training sessions – customised sessions focused on technical aspects of your choosing, such as gaining understanding of your school’s current technology infrastructure (internet connectivity, NBN phone connections, laptop/desktop/panel procurement options, etc).
- Training and networking events – JTC Technology hosted training and networking events for Technology Coordinators to learn about technology in education and connect with others to exchange ideas and experiences.
Audio-visual advice and support
JTC Technology can provide advice for updates and changes to your school’s current lighting, audio and video systems.
Our Technicians assess existing systems to identify shortfalls and improvements that can be made to ensure they are meeting your school’s needs.
