On-Site IT Support for Schools
Serving the Sydney metropolitan, Central Coast, Newcastle and Lower Hunter regions, our on-site IT support ensures your school’s technology runs seamlessly. Whether you need regular visits or help with complex projects we have you covered with the different level of support we offer.
Services available:
TSO Cover & Assistance
When your Technology Support Officer (TSO) is unavailable, we provide temporary coverage to keep your school’s IT running smoothly, especially during busy times like NAPLAN.
Ad-hoc IT Support
Need urgent IT help? Our flexible ad-hoc services quickly address emergencies and critical issues.
Technology Infrastructure Plan (TIP)
We develop tailored Technology Infrastructure Plans, guiding your school’s tech investments for long-term growth.
Technical Reviews & Preventative Maintenance
Regular reviews and proactive maintenance ensure your systems stay optimized and secure, preventing costly downtime.
Custom Technology Solutions
We design unique IT solutions that align with your school’s specific needs.
First Level Support
Our First Level Support provide a valuable service for schools who need on-site support to address common, day-to-day technical tasks and issues on a full-time or part-time basis.
First Level Technicians are ideal for schools who require support for tasks such as:
Our First Level Technicians strive to resolve issues logged by staff and help students in a timely manner and aim to be proactive in completing regular maintenance tasks.
If our First Level Technicians ever encounter complex IT issues or need extra support to address an IT issue, they always have direct contact with one of our more senior Technicians for help and advice.
Our Second Level Technician service provides your school with an experienced and capable Technician to plan, configure and maintain IT systems. Second Level Technicians can also support innovative projects to enhance the use of technology in the school.
Second Level Support services include:
Second Level Support
Second Level Support
Third Level Support
Our Third Level Technician service provides a Technician with extensive experience who has worked across several schools, enabling them to provide expert technical support and knowledge. Third Level Technicians supply your school with valuable infrastructure improvements and advanced maintenance/management of networks and systems.
Third level support services include:
In conjunction with our First and Second Level support services, our Third Level services help your school effectively integrate and utilise technology, allowing staff to focus on their main responsibilities without the need to get involved in supporting and managing the school’s technology.