Available across NSW, we offer:
Tier A: Advisory Services
We offer expert advice on technology planning and decision-making, helping your school create effective IT strategies.
Scheduled Maintenance Tasks: Our tailored maintenance plans keep your school’s IT infrastructure in optimal condition.
Technical Documentation Template: We provide easy-to-use templates for maintaining thorough technical documentation, ensuring smooth operations during staff transitions or new system implementations.
Service Delivery Standards Template: Establish best practices and consistent benchmarks for IT processes with our standardized templates.
Knowledge Sharing and Resources: Access resources such as best practices and case studies, helping you implement and refine your school’s technology independently.
Tier B: Remote IT Support
For more advanced issues, our second-level remote IT support offers collaboration with your technology coordinator or TSO to resolve complex problems.
Remote IT Support Partner: If your school lacks an onsite TSO, our team becomes your dedicated remote support, managing technical issues and ensuring smooth operation of your IT systems.
Ad-hoc Remote IT Support: For schools needing flexible support, our remote team is available to assist with urgent troubleshooting and guidance on demand.
Ongoing Remote Monitoring & Support: Proactively monitoring your IT infrastructure, we detect potential issues before they become major problems, ensuring consistent uptime.
Advanced Remote Diagnostics: Using advanced tools, we remotely assess and resolve system issues efficiently, reducing the need for onsite visits.
Customised Escalation Protocols: Tailored escalation procedures ensure that critical issues are addressed promptly, minimizing disruption to your school’s operations.
