Available across NSW, we offer:
Tier A: Advisory Services
We offer expert advice on technology planning and decision-making, helping your school create effective IT strategies.
Provided remotely via phone, email and Microsoft Teams with an option to include on-site meetings and advice.
Scheduled Maintenance Tasks: Our tailored maintenance plans keep your school’s IT infrastructure in optimal condition.
Executive-level advice for Principals: covering technology planning, technology budgeting, device and platform selection, BYOD implementation, computer room design, technology funding options, Technology Coordinator role statements, TSO role statements, TSO selection, TSO management, and more.
Technical Documentation Template: We provide easy-to-use templates for maintaining thorough technical documentation, ensuring smooth operations during staff transitions or new system implementations.
Service Delivery Standards Template: Establish best practices and consistent benchmarks for IT processes with our standardized templates.
Knowledge Sharing and Resources: Access resources such as best practices and case studies, helping you implement and refine your school’s technology independently.
Technology Reviews: Assessing you school’s current IT systems and infrastructure, then providing advice and recommendations to develop and best utilise what is available in line with current standards and best practice.
Tier B: Remote IT Support
Intended for schools without a TSO or Technology Coordinator, or without the available time and skills, our Remote Support service provides a technician to remotely assist with common issues such as but not limited to:
- Printer software setup and configuration
- Software deployment
- Device management in UDM/InTune, Jamf or Mosyle
- Sentral, School Bytes or other school software setup, maintenance or troubleshooting
- Advanced troubleshooting for system issues
- Member-server maintenance and configuration
- General how-to questions
- Create and maintain technical and how-to documentation
- School web site update
Ad-hoc Remote IT Support: For schools needing flexible support, our remote team is available to assist with urgent troubleshooting and guidance on demand.
Ongoing Remote Monitoring & Support: Proactively monitoring your IT infrastructure, we detect potential issues before they become major problems, ensuring consistent uptime.
Advanced Remote Diagnostics: Using advanced tools, we remotely assess and resolve system issues efficiently, reducing the need for onsite visits.
Customised Escalation Protocols: Tailored escalation procedures ensure that critical issues are addressed promptly, minimizing disruption to your school’s operations.
