Our first level ICT support technicians can provide part or full time on-site technical support for common day to day technological problems.
Examples of problems encountered by schools that our first level support staff can attend to include:
At JTC Technology our first level support staff strive to promptly resolve issues logged by staff and to help students in a timely manner. We aim to provide a quick and efficient response to reactive (break/fix) issues and to also be proactive in completing maintenance and other tasks.
If there are any technical issues which our first level support staff members are unable to resolve, they can contact one of our more senior technicians for further advice or assistance.